At ORESTONE SURVEYORS LTD, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or engage with our services.
Who We Are
ORESTONE SURVEYORS LTD is a trusted firm of RICS Regulated Chartered Surveyors, providing professional surveying services. Our registered address is 5 Leader Close, Brixham, TQ5 9FQ. For any questions regarding this Privacy Policy, you can contact us at:
Email: [email protected]
Phone: 01803 854819
What Information We Collect
We may collect the following types of personal data:
- Contact Information: Name, email address, phone number, and postal address.
- Service-Related Information: Details provided by you when requesting our services, such as property information and survey requirements.
- Technical Data: IP address, browser type, and information about how you use our website (via cookies).
- Communication Records: Any correspondence via email, phone, or our website contact forms.
How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide surveying services, reports, and advice tailored to your requirements.
- Customer Communication: To respond to inquiries, provide updates, and manage appointments.
- Legal Compliance: To comply with regulatory obligations as an RICS Regulated firm.
- Website Analytics: To monitor and improve the functionality and performance of our website.
Legal Basis for Processing
We process your data based on the following legal grounds:
- Contractual Necessity: To provide the services you have requested.
- Legal Obligation: To comply with regulatory and professional standards.
- Legitimate Interests: To enhance our services, communicate with clients, and improve website functionality.
- Consent: Where you have explicitly agreed, such as opting into marketing communications.
Sharing Your Information
We will never sell your data to third parties. However, we may share your personal information with:
- Professional Partners: Subcontractors or consultants involved in delivering surveying services.
- Legal Authorities: When required by law or to protect our legal interests.
- Service Providers: Companies that provide IT, hosting, or analytical services.
Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements.
Your Data Rights
Under data protection laws, you have the following rights:
- Access: Request access to your personal data.
- Correction: Request correction of inaccurate or incomplete data.
- Erasure: Request deletion of your data, subject to legal obligations.
- Restriction: Request a restriction on processing your data.
- Portability: Request transfer of your data to another organisation.
- Objection: Object to processing based on legitimate interests.
To exercise any of these rights, please contact us at: [email protected]
Cookies and Tracking
We use cookies on our website to enhance user experience and analyse website traffic. For more details, refer to our Cookie Policy.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: [email protected]
Phone: 01803 854819
